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At Acumen, the client comes first. Always. The
client does not need us, we need him. We are in
business because of him. Recognize that and go
the extra mile if you have to, to ensure that
he gets what he wants. Earn his trust and never,
ever let him down.
Integrity is honesty to yourself; doing what
you say and saying what you do; making meaningful
commitments and meeting them at all times regardless
of the circumstances. It is about speaking your
mind gently yet fearlessly, even when it is uncomfortable
for you to do so. It is about walking your talk
so strongly, that you do not need to talk. Your
walk is your talk.
Passion is the raw energy which inhabits every
cell of your being. Its power breaks down all
resistance to its path. When you have passion,
no peak is un-scalable, no depth unfathomable.
When you have the passion for something, you would
have had fun doing it; there will be sweat on
your brow, a glow on your face, and magic in the
task that you have preformed.
| People
Create, Organizations Don't |
People are the only resource that we have. They
have to be nurtured with as much care as a gardener
tending to a new sapling. Treat all your colleagues
in the same way. Allow them to grow so that they
become the best that they can be. Encourage them.
When they fall, give them a hand to get them back
on their feet. In doing so, you are accomplishing
two things - you're earning their trust and speeding
up your own growth.
A quest for excellence is about raising the bar
of your performance threshold constantly; setting
and meeting targets that are out of the ordinary
and exceeding performance commitments. It means
shunning mediocrity in yourself, not accepting
it in others and always ensuring that everything
you do, in any sphere of life, carries your own
unique signature.
| Sharpen
the Saw. Constantly. |
We are paid for our expertise and knowledge.
It is vital for you to remain current at all times.
Prevent obsolescence in yourself by constantly
being in training, and always be an apprentice,
never an expert. Be open to recognizing your teachers.
They come disguised in various forms. Clients,
parents, colleagues, a child on the street, situations
in your life, are some of the disguises your teachers
wear. Take the learnings. Allow yourself to make
new mistakes but never allow yourself to repeat
the same ones.
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I'm very much impressed by the way they take ownership and involve themselves in our internal challenges. They support us all the time to overcome these challenges and to grow our company further as if it were their own company.