| Large Telecom Company, India |
- The Telecom Operator had its operations spread over
8 hubs and 20 circles all over India. The manner in which
the operations were carried out varied from circle to
circle. The requirements therefore were:
- To understand which operation was performed at which
level (Circle Level, Hub Level)
- To identify who was responsible for a particular
operation or process
- To understand how information flowed when carrying
out a particular process
- To identify the contingency plans in case of failure
|
- Based on Best Practices, Standardized Operational Procedures
were documented and deployed in each telecom circle
- Process improvements were recommended
- Acumen also worked on the creation of a Process Repository
based on the eTOM FrameWork, thereby implementing a Knowledge
Management System and an Idea Management System
Tools Used
-
Process Mapping, Department Interviews, Best Practices
Research, Knowledge Management Tools, Idea Management
Tools, QPR
|
- Standardized Operational Procedures were documented
and deployed
- Idea Management System was successfully deployed and
handed over
|