| A Large Media and Entertainment
Company, India |
- A renowned Media and Entertainment Company was on a
mission to become the best service provider in the entertainment
arena by 2010
- Based on the insight that the customer would get the
best cinematic experience only when each department and
function in the Cinema Hall is aligned and focused to
do it
- The organization felt that it was imperative for leaders
of each function be in sync with the vision of the company
- The senior teams were planning an intervention for Department
/ Functional Heads. These Heads would then go on to lead
their teams and align them to the company's vision
|
- Acumen conducted a dip-stick study within the departments
to understand the conflicts and challenges faced by the
participants
- Designed a 3-day intervention for the Departmental Heads
- The focus of the workshop was on understanding the bigger
picture and for Heads to become a role model for their
individual departments
- Imparted training on handling inter-departmental issues
and conflicts
- Worked on establishing a greater understanding of the
link between internal and external customer satisfaction
Tools Used
-
Facilitation, Outbound Intervention, Activities &
Games, Dance & Music, Neuro Linguistic Programming,
Case Studies
|
- Participants were trained to bring about transformation
in their teams
- In turn, the Department Heads coached their respective
teams to give their patrons the best possible cinema experience
|